Charging on the go

We’re pleased to share some exciting updates and improvements to the bp pulse network and app, so we can continue to bring you the best EV charging experience possible.   

Some of the benefits included in our improved app: 

• The introduction of a new in app wallet – say goodbye to topping up your account and direct debits!  

• bp pulse charge cards available to all users (free of charge!) 

• Increased visibility on offers applied within the app, so you can see the credit remaining in your account 

Less than 5 minutes! In just a few simple steps, you’ll be able to enjoy all the updated functionality and new product features. 

If you are a subscriber, you will be invited to move to our improved app on the date of your billing cycle throughout May and June 2025. We will be in touch to let you know exactly when and what is required.  

If you are a Pay As You Go customer, you will be invited to move to the improved app in June 2025. Keep an eye on your inbox for more information and guidance.  

Yes, you will need to move to the improved app to continue charging across the bp pulse network. 

We will aim to deliver your new bp pulse charge card within 14 days. And whilst you wait for your new card to arrive, you can always start a charge via the bp pulse app.

Once you’ve moved over to the updated app, you won’t be able to view your historic charging transactions. We’d recommend you download any receipts that you would like to keep beforehand.  

We have improved the app functionality so there will be no limit on the time period of transactions you can view. Once you have started charging on the improved app, you will see all of your new transactions stored.  

To continue as a bp pulse subscriber, you will need to add a payment card to your app wallet, confirm and authorise your subscription. You will then continue to enjoy your discounted tariffs and benefits. 

Once you’ve received your invitation to move over to our updated app, you will need to take action to keep charging across our network. We will reach out to inform you in advance of when your charge card will stop working.  

You will be given the opportunity to order a new charge card when you complete the steps to move to our improved app – this will be sent to you within 14 days (for free). 

No, we are changing the way you pay. You will now be able to pay via your in app wallet for both your charging transactions and your monthly subscription.  

You will be billed immediately after every charging session and at the beginning of the month for your subscription fee. No need to wait till the end of the month for your direct debit to be taken. 

You will be sent a unique code that you will need to input into the updated app to add your free subscription month. 

Yes, once you have moved to our improved app you will be able to continue to use your current bp pulse charge card before it stops working at the end of your next billing cycle. Please continue to use it until your new bp pulse charge card arrives (we aim to deliver it within 14 days of being ordered). 

Please note: Usage from your old bp pulse charge card won’t be visible on the updated app, but you will still receive your final monthly invoice. Once you start using your new bp pulse charge card, all transactions will be visible in the app by visiting ‘Recent transactions’.  

Once your new bp pulse charge card arrives, please cut up and dispose of your old charge card & FOB safely.  

If you’d like to take a break from being a subscriber, this can be done in the updated bp pulse app.  There will be an option to not continue with your subscription. 

If you do choose to continue as a PAYG user, your subscription charging rates will remain on your old bp pulse charge card until it stops working at the end of the month.  

Note: by not continuing with your subscription, you will no longer receive the bp pulse subscription benefits and discounted charging tariffs.  

Once you have moved across to our improved app, you will receive your final billing statement at the end of the month.  

Once you have received your invitation to move over to our improved app, your bp pulse charge card will stop working at the end of your current billing cycle. You will be given the opportunity to order a new charge card in plenty of time when you complete the steps to move to our improved app.  

If you have an active partnership offer with bp pulse, you will be sent an offer code within your invitation email to move to our improved app. Simply enter this code within the ‘Offers & Promotions’ section of the app to continue benefiting from your partnership offer. 

Offer codes can be added to your account by selecting ‘Profile’ at the bottom of the screen and then ‘Offers and Promotions’. 

If you have any ‘active offers’ you will be able to view these here along with any ‘Used and expired offers’. 

Select ‘Add new offer code’ and input the code provided. You can have up to 10 active offers live on your account at once, and only one of these can be a subscription offer. If the code you have added provides a subscription benefit and contradicts another offer you have live on your account you will be prompted to ‘replace your current offer’ if you wish to do so. 

Once added, you can view your active offers to see the amount of time remaining, expiry date and any credit left. 

If you have an active partner credit balance with bp pulse, you will be sent a charging credit code once you have moved to the improved app. We will have this sent directly to you within 45 days. 

Enter the code within the ‘Offers & Promotions’ section of the improved app to add this credit to your account. You will be able to view the balance remaining and expiry date of this offer as you use it up.  

Offer codes can be added to your account by selecting ‘Profile’ at the bottom of the screen and then ‘Offers and Promotions’. 

Select ‘Add new offer code’ and input the code provided. You can have up to 10 active offers live on your account at once, and only one of these can be a subscription offer.  

Once added, you can view your active offers to see the amount of time remaining, expiry date and also any credit left. 

Please check your emails from bp pulse.  

If you still cannot locate the offer code, please contact our customer care team on 0800 464 3444. Our team is available 24/7 and we will do our best to help you.  

Yes! We are now offering bp pulse charge cards to all PAYG users. Simply request yours via the app, link your payment card and wait for it to arrive (we will aim to deliver it within 14 days).  

"Just tap, charge and go!" Just link the bp pulse charge card to your payment card and use as an easy and convenient way to start a charge with just a tap. 

While we are updating our app, we have temporarily paused upgrades to subscription. From the 16th June, you’ll be able to upgrade to subscriber status. When asked to move to our improved app, you will see an option to set up a subscription – or you can navigate to ‘Subscribe & Save’ to become a subscriber in the bp pulse app.  

If you have any unused charging funds that you’ve added to your account, you will receive a refund from bp pulse within 30 days of moving to the improved app. 

You will be invited to move to our updated app from 16 June 2025. In just a simple few steps, you will be able to benefit from the new functionality. Keep an eye on your inbox for more information and guidance. 

You will have until the 2 July 2025 to move across to the updated app. After this date, you won’t be able to charge via the older version of the app.  If you’d like to start a charge via the app, you will need to log into the bp pulse app and then follow a few simple steps to get started. 

No, top ups are no longer required. We have introduced a new in-app wallet. Simply add a payment card to to start a charge. You will pay for the kWh you use after each charging transaction via your linked payment card.  

If you do not move to our improved app by the 2nd July and complete the necessary steps outlined, you will not be able to continue charging with bp pulse until you do so.  

There are three easy steps to complete:  

• Accept the terms and conditions (nothing scary, we promise)  

• Link a bank payment card to your account (say goodbye to topping up your account)  

• Order a new bp pulse charge card (absolutely free of charge which we’ll deliver within 14 days)  

 You can choose to order a bp pulse charge card or access the app to explore the new functionality and begin a charge. 

If you currently have a negative balance on your account, you will still be able to move over to our improved app. We will send you an email which will include a payment link so that you are able to pay the outstanding balance on your account quickly. 

Once you have received your invitation to move to our improved app, your bp pulse charge card will stop working at the end of your current billing cycle.  

You will be given the opportunity to order a new charge card when you complete the steps to move to our improved app (delivered within 14 days).   

In the meantime, once you have moved to the improved app, you will be able to start a charge immediately using the bp pulse app.  

Yes, you will have one month to continue to use your current bp pulse charge card. It will stop working at the end of your billing cycle, so please continue to use it until your new charge card is ordered and arrives (within 14 days). 

Please note that after you have moved to our improved app, the usage from your old bp pulse charge card will not be visible on the bp pulse app. This information will be included in your final monthly invoice.  

Once you start using your new bp pulse charge card, all transactions will be visible in the app by visiting ‘Recent Transactions.’  

Your charge card will no longer work past your billing cycle date, so please cut it up and dispose of it. 

As an Uber driver, you no longer need to have a subscription with bp pulse. You will benefit from your discounted Uber tariff automatically once your Uber and bp pulse accounts are linked, and you have completed all the steps requested in your invitation to move to our improved app.  

When your old bp pulse charge card stops working, your Q-Park access will end as well. But not to worry, your new charge card will have Q-Park access on as well, so you can seamlessly move to using this new card once it arrives.  

No, the Uber charging tariff will remain the same as the current rate. 

If you signed up on or after the 14th March you will receive your invitation to migrate on your billing cycle date from the 14th June onwards. This is due to the EV charging credit you still had remaining on your account.