Charging on the go

If you have signed up to a bp pulse account before the 4th February:

With a bp pulse full membership subscription, you can enjoy our best value on the go tariffs to charge on the bp pulse network, starting from £0.44/kWh.

You’ll also get access to free charging on selected bp pulse points, as well as a physical access card, all for just £7.85 (inc VAT) per month. Oh, and all new members get 1 month's free subscription*.

If a subscription isn’t right for you, you can still access the bp pulse network, just on a higher tariff, on a pay-as-you-go basis. Just top-up at least £5 in your account to start a charge.

* When you download the bp pulse app and register and upgrade to a full bp pulse membership subscription (£7.85 inc VAT per month), we’ll give you your first month’s subscription free. Further terms and conditions apply.

†Pay 20% less than if you Pay As You Go: our best on the go rates start from £0.44/kWh.

If you have signed up to a bp pulse account on or after the 4th February:

With a bp pulse full membership subscription, you can enjoy our best value on the go tariffs to charge on the bp pulse network, starting from £0.44/kWh.

You’ll also get access to free charging on selected bp pulse points - all for just £7.85 (inc VAT) per month. Oh, and all new members get 1 month's free subscription*.

If a subscription isn’t right for you, you can still access the bp pulse network, just on a higher tariff, on a pay-as-you-go basis**. Just add a payment card to start a charge. (Note: If you have only just created your account you will need to wait 24 hours before you can start a charge via the app. If you need to charge immediately, please use pay online or contactless to initiate a charge in the meantime). 

* When you download the bp pulse app and register and upgrade to a full bp pulse membership subscription (£7.85 inc VAT per month), we’ll give you your first month’s subscription free. Further terms and conditions apply.

**Pay 20% less than if you Pay As You Go: our best on the go rates start from £0.44/kWh.

If you have signed up to a bp pulse account before the 4th February:

Once you’ve opened your bp pulse app, please follow these steps:

1. At the bottom of the screen, tap Profile.

2. Select Membership.

3. Scroll down the page and select Set up my subscription now.

4. You’ll be invited to choose a bp pulse card or key fob. This is your handy way to access charging across our public network.

   • If this is your first time signing up, we’ll give you one month’s free subscription and £9 charging credit each month for five months.

   • If you’ve previously signed up, you’ll see the monthly price.

5. Enter and confirm your shipping address. (Please note: This is where the bp pulse card or key fob will be sent and can be different from the billing address.)

6. If you have a discount code, add it now.

7. Add direct debit information: Card details and Billing address.

8. Check and submit the information: This will initiate the direct debit set-up.

Just to let you know, a direct debit can take up to four working days to set up on our system.

Allow up to five working days to receive your bp pulse card or key fob.

In the meantime, if you need to charge you can add credit to your Pay As You Go account. This will be deducted from your next subscription fee. To do this, open the app, tap Profile, Your credit, Top up your credit, and add the amount you wish.

If you have signed up to a bp pulse account on or after the 4th February:

Once you’ve opened your bp pulse app, please follow these steps:

1. At the bottom of the screen, tap Profile.

2. Select Subscribe and Save

3. Scroll down the page and select Set up my subscription now.

4. You will be asked to add a payment card (if you haven’t already) and confirm the CVV number

   • If this is your first time signing up, we’ll give you one month’s free subscription (worth £7.85)

   • If you’ve previously had a subscription with bp pulse you will be shown the standard monthly subscription price from month one.

   • If you have an offer code, add it now. The offer code will be added to your account once the subscription has been completed successfully.

5. You will be invited to order a free bp pulse charge card – this is your handy way to access charging across our public network.

6. Enter and confirm your shipping address. (Please note: This is where the bp pulse charge card will be sent and can be different from both the billing address and any saved home address. Your chosen shipping address will not be stored.)

7. Confirm your preferred payment method - this can be a payment card that is already within your app wallet or a new payment card (the payment card used for your subscription fee and bp pulse charge card can be different).

8. Check the submitted information and click ‘Confirm and Order'.

Allow up to 14 days to receive your bp pulse charge card.

In the meantime, you can immediately begin charging through the app and making the most of your subscription rates from day one. (Note: If you have only just created your account you will need to wait 24 hours before you can start a charge via the app. If you need to charge immediately, please use pay online or contactless to initiate a charge in the meantime). 

If you have signed up to a bp pulse account on or after the 4th February:

To view the details of your subscription, click on ‘My Subscription’ within your ‘Profile’. You will be shown the start date of your membership, your billing date, subscription discount (if applicable), schedule and subscription cost. You will also be able to see the payment method you have selected for the payment of your monthly subscription.

If you have signed up to a bp pulse account on or after the 4th February:

The card linked to your subscription payment can be changed at any time within the app. You must always have a card linked to your subscription payment.

To change the card select your ‘Profile’ and click on ‘My Subscription’.

You can then select ‘Change’ next to the current card details and either tap ‘+ Add new payment method’ to add a new card or choose an existing payment card within the wallet. Once chosen tap ‘Save payment method’ to confirm the change. Once changes subscription payments will be taken from this card in the future.

Please note that changing your default subscription payment card will not change the default payment card you have linked for charging within the app and via your bp pulse charge card.

If you have signed up to a bp pulse account on or after the 4th February:

If your subscription payment method has failed you will need to retry the payment or add a new card to continue as a subscriber. You will unfortunately not be able to charge using the bp pulse app or with your bp pulse charge card until you successfully make payment or choose to downgrade your account.

To get you back charging as soon as possible bp pulse will automatically retry the payment on your payment card 3 times, if an attempt is successful and subscription funds are paid by you and received by us your subscription will be unblocked and you will be able to continue charging as usual.

If your subscription remains blocked due to your outstanding balance, you will have the below options presented to you in the app to either:

• ‘Retry payment now’

• ‘Change’ your payment card. By adding a new payment card or selecting another card that you already have saved to your app wallet.

• Downgrade to a Pay as you go customer

Once payment has been made or downgrade completed you will be able to charge again using the app and your bp pulse charge card to. If you have remained as a subscriber your billing date will now be based on when you completed this final payment.

If you have signed up to a bp pulse account before the 4th February:

To unsubscribe, open your app and follow these steps:

1. At the bottom of the screen, tap on the Profile icon.

2. Tap Cancel subscription in the Your membership area. You will see: Are you sure you want to leave?

3. Confirm (twice) that you'd like to cancel. You have now unsubscribed.

You can now check the precise date your subscription ends:

1. At the bottom of the screen, tap on the Profile icon.

2. Tap Cancel subscription in the Your membership area. You’ll see your subscription expiry date just below the card.

Please note: After you subscription expiry date, your account will automatically revert to Pay As You Go, and you’ll need to add a minimum £5 credit to your account to charge. Your bp pulse card or key fob will become inactive.

If you have signed up to a bp pulse account on or after the 4th February:

To unsubscribe, open your app and follow these steps:

1. At the bottom of the screen, tap on the Profile icon.

2. Tap Cancel subscription in the ‘My Subscription’ area. You will see: Are you sure you want to cancel?

3. Confirm (twice) that you'd like to cancel. You have now unsubscribed.

You can now check the precise date your subscription ends:

• At the bottom of the screen, tap on the Profile icon.

• Tap Cancel subscription in the Subscribe and Save area. You’ll see your subscription expiry date. As subscription fees are charged in advance of the upcoming subscription month, you will be able to continue charging at the subscription rate until the shown expiry date.

Please note: After your subscription expiry date, your account will automatically revert to Pay As You Go, and you’ll need to ensure you have a payment card added to your account to charge. Your bp pulse charge card will remain active, but your charging sessions will now be on the higher PAYG tariff rate.

Your username is the email or mobile number you used to sign up with, so please use that. 

If the information you entered is correct, you’ll receive a one-time verification code to the email address or phone number you entered. 

If you have signed up to a bp pulse account before the 4th February:

If your card has been lost or stolen, please call our customer care team on 0800 464 3444.

If your card is damaged, please visit our bp pulse app, log in to your account and order a replacement. This will disable your current card and prompt us to send a new one to your registered address.

If you need to charge before your new card arrives then you can do so using the app.

If you have signed up to a bp pulse account on or after the 4th February:

If your bp pulse charge card is lost, stolen or damaged, please visit our bp pulse app, log into your account and deactivate your card within the ‘bp pulse charge card’ area.

You will then be able to order a new bp pulse charge card through the app to be delivered to your home address. We will aim to deliver your replacement card within 14 days (but hopefully sooner!)

If additional support is needed please call our customer care team on 0800 464 3444.

If you need to charge before your new card arrives then you can do so using the app, if you are a subscriber your subscriber rates will still apply when charging through the app.

If you have signed up to a bp pulse account on or after the 4th February:

If you’d like to reactivate your subscription this can be done though a few simple steps in the app.

Select ‘Profile’ and tap on ‘Subscribe and save’. Select the option to ‘Restart my subscription’.

If you don’t already have a card added to your account you will need to add a payment card and confirm your billing address.

If you do have a payment card linked to your account you will be asked to re-confirm the CVV and confirm and authorise your subscription. You will be able to change your payment card at any time later in the app.

You will now have successfully set up your subscription – if you haven’t got a bp pulse charge card you will be able to order one at this stage as well or simply start charging using the app.