Help and
support
Browse our help centre for answers to the most frequently asked questions about electric car charging.
Choose the type of help you need
Charging at home
We answer your questions about electric car charging at home, bp pulse home chargers and our application and installation process.
Charging on the go
Learn more about the bp pulse membership, our public ev charging stations and how to use each charger and the bp pulse app.
Business solutions
We answer your questions about electric vehicle charging for businesses, government grants and different types of chargers.
Contact us
Our Customer Care Team are on hand to give you the support that you need. You can get in touch with us using one of the following channels:
Help form
Get in touch with us via our online help form and our team will reach out to resolve your query.
Phone
Public charging support
Avaliable 24/7
Home charging support
Monday - Thursday 08.00 - 20.00
Friday 08.00 - 19.00
Saturday 09.00 - 13.00
0800 464 3444
Receipt request
Request a receipt for your contactless charging session.
Social media
Follow bp pulse on social media. Our customer care hours on social media are Mon-Sat, 8am-6pm. Outside of these hours, you can call customer care 24/7.
Please read our Complaints Policy and our Complaints Resolution Process.
