Charging on the go

To view our bp pulse network prices please visit: Pricing | bp pulse

• When paying by Contactless, your bank may reserve a 'pre-authorisation' fee to check there's enough money in your account for the transaction. Once this check is passed, your bank should return the difference between the holding fee and the charging cost.

You can request a receipt for your contactless charging session by simply completing our receipt request form at bppulse.co.uk/receipt.

Our customer care team will then send your receipt via email.

If you have signed up to a bp pulse account before the 4th February:

Open the bp pulse app and follow these steps:

1. At the bottom of the screen, tap on the My account icon.

2. Tap Your charging activity item.

3. Here you will be able to change the view to: this week, this month or 90 days.

4. Select the charge: this will show the VAT breakdown.

If you have signed up to a bp pulse account on or after the 4th February:

Open the bp pulse app and follow these steps:

1. At the bottom of the screen, tap on the Profile icon

2. Tap Recent Transactions

3. Here you will be able to view your recent transactions within Charge Activity

4. Select the charge and you will be shown the option to Download VAT Receipt

If you have signed up to a bp pulse account before the 4th February:

If you use the bp pulse app to charge – as a subscriber or Pay As You Go (PAYG) customer – open the app and click Profile then Recent transactions. You’ll then be able to see Activity and Subscription invoices.

If you’re a PAYG customer, it’s handy to know you can also go to the ‘Profile’ section of the app and click ‘Your credit’ to see how much credit you have in your account.

If you use a contactless bank card or mobile payment method, your charging history can’t be seen in the app.

If you have signed up to a bp pulse account on or after the 4th February:

If you use the bp pulse app to charge – as a subscriber or Pay as you go(PAYG) customer – open the app and click Profile then Recent transactions. You’ll then be able to see Charge Activity and Subscription Receipts.

As a subscriber or PAYG customer you can view any remaining offer code credit on your account by opening the app and clicking ‘Offers and Promotions’.

If you use a contactless bank card or Pay Online, your charging history won’t be visible in the app.

When you charge your car and pay online, your bank may reserve a temporary holding fee just to make sure you have enough money in your account.

If this is the case, don’t worry if the amount debited initially doesn’t correspond with your charging session with us. Once your bank’s made that check, they will debit the correct amount for your charge and return the difference to you. So you’ll only pay for the kWh you wanted, even if your bank statement looks a little different for a short while.

If you have signed up to a bp pulse account on or after the 4th February:

Offer codes can be added to your account by selecting ‘Profile’ at the bottom of the screen and then ‘Offers and Promotions’.

If you have any ‘active offers’ you will be able to view these here along with any ‘Used and expired offers’.

Select ‘Add new offer code’ and input the code provided. You can have up to 10 active offers live on your account at once, and only one of these can be a subscription offer. If the code you have added provides a subscription benefit and contradicts another offer you have live on your account you will be prompted to ‘replace your current offer’ if you wish to do so.

Once added you can view your active offers to see the amount of time remaining, expiry date and also any credit left.

If you have signed up to a bp pulse account before the 4th February:

You’ll find more information about becoming a subscriber on our pricing page.

If you have signed up to a bp pulse account on or after the 4th February:

You’ll find more information about becoming a subscriber on our pricing page.

Here is a list of our current subscriber benefits:

• Get your first month’s subscription for free (worth £7.85)*

• Save on average 20% on our Contactless rates when you download the bp pulse app and pay £7.85 per month**.

• Start enjoying all the benefits of your bp pulse subscription as soon as you’ve signed up.

In addition as a subscriber you will to continue to benefit from the below charging and app functionalities:

• Manage all your offers in one place - see what’s available, what’s active, what’s expired

• Payments are seamless with a free bp pulse charge card to start and stop your EV charging sessions.

• Payment made easy by adding any debit or credit cards you like to your bp pulse in-app wallet.

• Keep track of your charging sessions and transactions via the bp pulse app.

*1 month's subscription free. When you download the bp pulse app and register and upgrade to a full bp pulse membership subscription (£7.85 inc VAT per month), we’ll give you your first month’s subscription free.

**Pay on average 20% less than Contactless rates when using chargers on our standard price tariffs within the bp pulse network as available here. Savings vary by charger type (Fast = 25%, Rapid = 20%, UFC = 19% less). Rates & average subscriber savings are subject to change.

If you have signed up to a bp pulse account before the 4th February:

There are four ways to pay for bp pulse charging sessions.

1. Become a subscriber - download the bp pulse app and subscribe.

2. Pay As You Go – download the bp pulse app and add a minimum of £5 credit to get started.

3. Pay by contactless.

4. Pay online, via our live map.

To learn more, go to our pricing page.

If you have signed up to a bp pulse account on or after the 4th February:

There are four ways to pay for bp pulse charging sessions.

1. Become a subscriber - download the bp pulse app and subscribe.

2. Pay as you go– download the bp pulse app and add a payment card to the bp pulse app wallet to instantly pay for the kWh you use.

3. Pay by contactless.

4. Pay online, via our live map.

To learn more, go to our pricing page.

Most of our bp pulse 50kW and all of our bp pulse 150kW chargers are fitted with a contactless bank card terminal. Tariffs start at £0.69p/kWh. We’ll also take a pre-authorisation charge of £45 or £50 on 50kW or 150kW chargers respectively. If you encounter any issues with your contactless card on our units, please attempt to use Google Pay or Apple Pay.

If you have signed up to a bp pulse account before the 4th February:

Subscribers and Pay-As-You-Go users You can set up credit and debit card payments in the bp pulse app with Visa, MasterCard and American Express. If you’re a bp pulse full subscription member, all charges will be deducted from your direct debit on a monthly basis.

Contactless/guest users On most of our 50kW rapid chargers, and all of our 150kW ultra-fast chargers, you can pay by contactless. However, these payments won’t be visible in your transaction history and will be charged at a higher kWh tariff.

If you have signed up to a bp pulse account on or after the 4th February:

Subscribers and Pay-As-You-Go users You can set up credit and debit card payments in the bp pulse app with Visa and MasterCard. If you’re a bp pulse subscription member, your monthly subscription fee will be charged to your chosen payment card at the start of each month. You can choose to use a different payment card for your everyday charging transactions. (Note: You will only be able to have a payment card linked to one account, a single payment card cannot be linked to multiple bp pulse accounts).

Contactless/guest users On most of our 50kW rapid chargers, and all of our 150kW ultra-fast chargers, you can pay by contactless. However, these payments won’t be visible in your transaction history and will be charged at a higher kWh tariff.

Please note if you are having difficulty adding your chosen payment card please try again or attempt to add an alternative card to your app wallet.  

If you have signed up to a bp pulse account on or after the 4th February:

You can add a new payment card at any time in the app. Select ‘Profile’ and tap on ‘Payment Methods’.

Tap ‘Add payment Method’ to enter your card details and billing address. Then tap ‘Continue to card authorisation’.

Your card will successfully be added to your account. If this is the first card you have added this card will automatically become the default card for charging, you can change the default card at any time.

Please note if you are having difficulty adding your chosen payment card please try again or attempt to add an alternative card to your app wallet. 

You will only be able to have a payment card linked to one account, a single payment card cannot be linked to multiple bp pulse accounts.  

If you have signed up to a bp pulse account on or after the 4th February:

At the moment we are not accepting Amex or Revolut cards. Preferred cards are Mastercard & Visa from major UK banks. If you are having issues please try one of the below steps:

• Restart the app and add your card again

• Try adding an alternative card.

If you still experience issues please call our 24/7 customer care team on 0800 464 3444 and we’ll do our best to help you.

If you have signed up to a bp pulse account on or after the 4th February:

You can change your default payment card for charging at any time within your ‘Profile’. Your default payment card for charging via the app and bp pulse charge card can be different to the default card for your monthly subscription fee if you are a subscriber.

Select ‘Payment Method’ and tap on your current default card. You can then select the new preferred default card out of the list of cards you have added to your account. If you are wanting to add a new card as your default card you will need to add this card to the account first before setting it as a default. Click ‘Save’ and confirm your preferred default card.

When you return to your payment methods page your new preferred default card is shown at the bottom of the page. Your updated default card will apply for all charging transactions.

You will also be able to change your transaction payment card before starting a charge on the connector select screen.

If you are a subscriber, changing your transaction payment card through any of the above steps will not update the payment card set as default for your monthly subscription fee.

If you have signed up to a bp pulse account on or after the 4th February:

To delete your chosen payment card, head to your ‘Profile’ and select ‘Payment Methods’. Swipe across to the left on your card to remove it from the wallet, tapping ‘delete’ to confirm this request.

For customers with a bp pulse charge card or an active subscription, you won’t be able to delete the payment card that you have set as ‘default’ until you have added a different payment card and set this as your new ‘default’ payment card.

If you have signed up to a bp pulse account before the 4th February:

To help all our customers enjoy faster charging, an overstay fee of £10 applies to charges over 90 minutes on our 50kW, 150kW and 300kW chargers. This fee rises to a maximum of £20 if a charge exceeds 150 minutes.

For subscribers, the overstay fee is added to the invoice. For Pay As You Go customers, the fee is taken from credit on the account. For customers who use contactless methods to pay, the overstay fee appears in their next bank statement.

If you have signed up to a bp pulse account on or after the 4th February

To help all our customers enjoy faster charging, an overstay fee of £10 applies to charges over 90 minutes on our 50kW, 150kW and 300kW chargers. This fee rises to a maximum of £20 if a charge exceeds 150 minutes.

For subscribers and Pay as you go customers, the overstay fee is added to the transaction cost and payment for this is taken from the payment card you have added to your account for charging. For customers who use contactless methods to pay, the overstay fee appears in their next bank statement.

You should only pay for the kWh you’ve used in your charging session (unless an overstay fee is applied). However, it may look as if you’ve been overcharged because your bank has taken a temporary holding fee.

When you charge your car using contactless payment, your bank may reserve a pre-authorisation fee to make sure there’s enough money in your account to cover the payment.

Once your bank has made that check, they’ll debit the correct amount and return the difference between their pre-authorisation fee and the cost of your charge.

The process usually takes the bank a few days, so after that time has lapsed, check your online account again. You should find that:

• The Chargemaster (our legal name) pending fee has been replaced by a debit showing that the transaction is finalized.

• There is an outgoing transaction on your account.

• The amount matches the actual charging cost.

If your online account is still displaying a pending fee, please wait a little longer, then check again. Banks usually take between 24 and 72 hours to release the pre-authorisation fee, but in some cases they may take as long as 30 days.

If the debited amount is more than the kWh you used in your charging session, please complete this online help form. It will only take a couple of minutes and we’ll get back to you within 48 hours to resolve the issue.

If you prefer, you can call our friendly customer care team on 0800 464 3444.

To pay online click the ‘Find a public charger’ button – located top right on our website. You’ll be directed to our live map, where you can select the charger you want to use. You’ll then be taken to our online payment portal.

Some chargers on our network also include a handy sticker with a link to the online payment portal – but, if you want to pay online regularly, you might consider bookmarking the page in your preferred browser.

You can pay for your charge using your bank card. We accept Visa, Mastercard and American Express. 

Absolutely. Once you’ve finished charging you’ll be given an option to download a VAT invoice to your mobile device for your own records.  

Yes please. Essential cookies will give you a slicker experience when setting up and paying for your charge, because they’re there to help with useful things like web functionality. 

Definitely. You can choose to pay online when using any bp pulse chargers. (But third party chargers can’t be used with online payment at this time). 

If you have signed up to a bp pulse account on or after the 4th February:

Expired and used offer codes can be viewed within your account by selecting ‘Profile’ at the bottom of the screen and then ‘Offers and Promotions’.

All historic ‘Used and expired offers’ these will be shown here.

If you have signed up to a bp pulse account on or after the 4th February:

If you have an outstanding balance on your account due to a failed charge transaction payment you will need to complete this payment before you can continue to charge via the app or using your bp pulse charge card.

To complete payment, selection ‘Recent Transactions’ from your ‘Profile’ and tap ‘Charge Activity’. The unpaid transaction will be highlighted and once selected you will have the option to ‘Make Payment’. You will be asked to enter your card details and billing address to pay this balance.

Once cleared you will be able to continue charging as usual!